Talk to a person
Every message reaches someone who works on the product. We reply within one working day, and the phone is answered during business hours.
- Reply within one working day
- Mon–Sat, 9:30–19:00 IST
- Jodhpur, Rajasthan
Who to write to, and why
Each one reaches the same small team — the subject line just gets your message to the right person first.
Sales and demos
Pricing, moving over from your current tools, or a walkthrough with your own data.
Write to us info@techbizsolution.co.in · subject “Sales enquiry”Support
Already using KyDec? Reach us here, or from the help menu inside the app.
Write to us info@techbizsolution.co.in · subject “Support request”Security reports
Found a vulnerability? Send it here and we will acknowledge within two working days.
Write to us info@techbizsolution.co.in · subject “Security report”Careers
Applications, referrals and questions about working here.
Write to us info@techbizsolution.co.in · subject “Careers”Prefer to talk it through?
Sales and support share the same lines during business hours.
Hours
Mon–Sat, 9:30–19:00 ISTMessages outside these hours are answered the next working day.
What helps us answer in one reply
None of this is required. It just saves a round of questions.
- How many people will use it, and in which roles
- What you run on today — Tally, Excel, another app
- Which modules matter first: billing, stock, payroll…
- Roughly how many invoices you raise in a month
- Your business name as it appears in KyDec
- The screen you were on, or the document number
- What you expected to happen, and what happened instead
- A screenshot, if you have one
From first message to first month-end
If you are thinking of moving over, this is how it usually goes. We do the heavy part with you.
A person writes back
Someone who works on the product reads your message and replies — not an auto-responder with a ticket number.
Within one working dayThirty minutes, your data, no slides
Bring a few real invoices, a contact list or a stock sheet. You see them inside KyDec, and you ask the awkward questions.
When it suits youWe map your data and set up your formats
Masters, opening balances, outstanding invoices and stock come across; invoice templates, numbering and tax rules are set up your way.
Week one to twoWe sit through your first month-end
The close that tells you whether the move worked. We stay on the call until your books tie out.
Week fourBefore you pick up the phone
The things people most often write in to ask.
Within one working day, from a person who works on the product. Calls during Mon–Sat, 9:30–19:00 IST are answered directly.
Yes. Book a demo and bring a few real invoices, contacts or a stock list. Thirty minutes, your data, no slides.
Yes. Customers, vendors, items, opening balances, outstanding invoices and closing stock are imported and reconciled against your last trial balance before you go live. You check it before we switch anything on.
Write to info@techbizsolution.co.in with enough detail to reproduce it. We acknowledge within two working days and keep you updated until it is closed.
In Jodhpur, Rajasthan — TBS 111, Patrakar Colony, Shastri Nagar, Jodhpur, Rajasthan 342011. Customers use KyDec in twenty-five countries plus a global edition.
Move your business onto one platform
Send us your current invoices, contacts and stock. We will map them, set up your formats, and stay on the call through your first month-end.